Frequently Asked Question for Intellicall3.0 Voice Logger Telephone Recording System 

1. How many telephone lines could I record in single computer system?

You can record up to 128 telephone lines in single computer system depending on USB/PCI port of computer motherboard.

2. For how many lines (ports) Telephone Recording System is available?

Telephone Recording System is available from 1 ports. It is available for 2, 4, 8, 16 & up to 128 ports. You can count your telephone lines and accordingly you can purchase it.

3. How many telephone calls can record in computer system?

You can record 800000 minutes in 80 GB hard disk. Depending on hard disk space you can record more calls in bigger hard disk. 

4. I have EPABX (Intercom) system in my office; can I record all the calls from all extensions?

Yes, you can record all incoming and outgoing calls from all extensions of EPABX. You must connect your direct trunk lines parallels to Telephone Recording System. (See figure connection diagram in product page)

5. I do not have EPABX system; can I record my direct trunk lines?

Yes, you can record your direct trunk lines. You must connect your direct trunk lines parallels to Telephone Recording System.

6. Does the recording play list display my extension number for example intercom no 20, 21, 31, 34, 201, 221, 225?

If you connect direct trunk lines, the recording play list does not display your intercom numbers. It will display you own native telephone line numbers but if you connect selected intercom (extension) lines to telephone recording system for example 20, 21, 34, 221 the recording play list displays extensions numbers. In this case you can record intercom conversation as well as outbound conversations. 

7. Does the recording play list display all incoming & outgoing numbers along with missed call numbers?

Yes, recording play list displays all incoming & outgoing numbers. For incoming numbers the trunk lines must have caller id facility on that line. It supports DTMF & FSK caller id format. Missed calls list displays separately.

8. How can I listen to recording?

By your computer speaker/headphone. You can also listen to live calls (call bargein)

9. How can I connect telephone lines with the System?

The telephone lines connect parallels to Telephone Recording System using RJ-11 phone jack therefore your existing setup would not be changed. (See figure connection diagram in product page)

10. Can I convert the recorded conversation in to mp3 or wave format?

Yes, you can convert conversations into .WAV / .MP3 format.

11. Can I access the telephone recording list from network/internet?

Yes, Telephone Recording Software is LAN compatible. You can access telephone recording list from network. You can do live call monitoring (call barge-in) from network PC, too.

12. What is minimum computer system requirement to install software?

Minimum computer system requirement for telephone recording is Pentium-4, 512 MB RAM, 80 GH Hard disk and available PCI/USB port. You can use higher configuration PC for more telephone line recording. You need not to dedicate pc for telephone recording. Intellicall supports Win XP, Win 2K, Vista and Win7 operating system.

13. What is warranty for Telephone Recording System?

One year warranty for hardware except physical damage, burn, bent, tampered, water lodge products.

14. How can I place order?

Fill the detail of your company in our contact us page and your requirement for how many lines (ports) you need Logger / Stand alone device/ Digital Voice Logger / PRI Logger. We will send you our bank detail for deposit payment. After receiving your payment your product would be dispatched on given address.

 

Address: W1, Madhavbagh, Nirnaynagar, Chandlodia Road, Ahmedabad-382481, India. Mo: +91-9979933311 Email: info@authenticsolution.com

Home | Product | Demo | Profile | Channel Partner | Contact Us |FAQ | Sitemap